Contact Loanify
Our support team helps with applications, verification, payments and payoff requests.
Get in touch
Already applied or have a loan?
Use the support contact details in your loan offer, loan agreement or application updates. They connect you directly with the team handling your application or account.
Support hours:
Monday–Friday, 8:00 a.m.–8:00 p.m. ET
Saturday, 9:00 a.m.–3:00 p.m. ET
To help us respond faster, include your full name and a short description. Never share your full Social Security number, card number or bank password.
Complaints
If we haven't resolved a concern, follow the complaint steps below and we'll acknowledge it within two business days. You may also contact the Consumer Financial Protection Bureau at consumerfinance.gov/complaint or your state's financial regulator.
Common requests
If you think you'll miss a payment, contact us before the due date. Early contact almost always gives you more options than waiting.Lending tip from the Loanify Editorial Team
How to make a complaint
We take every concern seriously. Here is how to raise one and what to expect.
How to file a complaint
- Contact Loanify support and mention "Complaint" in your message.
- Include your name, the email used on your application or loan, and a description of the issue.
- Tell us what outcome you're looking for.
- Attach any relevant documents or screenshots. Never send your full SSN or bank password.
What happens next
| Step | Timing |
|---|---|
| We acknowledge your complaint | Within 2 business days |
| A specialist reviews it | Typically within 10 business days |
| We send a written response | Within 15 business days, or we'll explain the delay |
Escalating
You can contact these agencies at any time; you don't need to wait for our response:
- Consumer Financial Protection Bureau: consumerfinance.gov/complaint
- Your state's financial regulator or attorney general
- Federal Trade Commission for fraud: ReportFraud.ftc.gov
Credit report disputes
If you believe we've reported something inaccurately, tell us and dispute it with the credit bureau. We'll investigate and correct any error we find.
See what Loanify can offer you in about five minutes.
Check your rate with no impact on your credit score. Borrow $200 to $5,000 with fixed monthly payments.